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Privacy Policy

Last updated: 29 October 2026.

This policy explains how we use personal information when you visit this website, create an account, request a quote or place an order. It follows the UK GDPR and the Data Protection Act 2018.

Who we are

3Devices Packaging Solutions Ltd is a company registered in England and Wales (company number 16747876). We are the data controller for the personal information described in this policy. Our registered details are on the Companies House register.

For any privacy question or request, please use our Contact us page.

What we collect

  • Account details: your name, email address, password (stored in protected form), phone number, company name and delivery and billing addresses.
  • Orders: what you bought, delivery and billing details, order history and the payment status. We do not see or store your full card details.
  • Quote requests: the details you send us about the packaging you need, such as quantities, sizes and specifications.
  • Uploaded artwork: the design files and notes you upload for custom printed items.
  • Emails and messages: what you send us by email or through our forms, and our replies.
  • Technical information: your IP address, browser and device type and the pages you visit, recorded by our hosting and security services to keep the website working and safe.

How we use it and our lawful basis

  • To take, make, deliver and support your orders and quotes, including order and delivery emails. Lawful basis: contract, or steps you ask us to take before a contract.
  • To take payment and to prevent fraud. Lawful basis: contract and our legitimate interests.
  • To pass your artwork to our print partner so that we can print your custom order. Lawful basis: contract.
  • To keep accounting and tax records. Lawful basis: legal obligation.
  • To answer your questions and deal with problems. Lawful basis: our legitimate interests and, where you are a customer, contract.
  • To keep the website secure and working properly. Lawful basis: our legitimate interests.

We do not currently send marketing emails. If that changes, we will ask for your consent first, and you will be able to withdraw it at any time.

Who we share it with

We do not sell your personal information. We share it only with the companies that help us run the shop, and only as much as they need:

  • Hostinger, for website hosting.
  • Cloudflare, for website security and content delivery.
  • Google, for the email service we use to send and receive messages.
  • Viva.com, which processes card payments.
  • PayGateNow, which processes cryptocurrency payments.
  • UPS and FedEx, who need your name, delivery address, phone number and email to deliver your order.
  • An outside print partner, which receives your artwork files only, so that it can print your order.

We may also share information with our professional advisers, and with the police, regulators or other authorities where the law requires us to.

International transfers

Some of these providers may handle information outside the United Kingdom. Where they do, we make sure it is protected by a recognised safeguard, such as a UK adequacy decision or the UK international data transfer agreement or addendum.

How long we keep it

  • Order, payment and invoice records: for as long as UK tax and company law requires, normally six years.
  • Your account: until you ask us to delete it, apart from the order records we must keep.
  • Quote requests, emails and messages: for as long as needed to deal with them and any order that follows.
  • Uploaded artwork: for as long as needed to produce your order and to deal with any reprint or fault claim, and then it is deleted.

Cookies

We use only essential cookies and similar browser storage. They are needed for the website to work, for example to keep items in your basket, keep you logged in and protect the site from abuse. We do not currently use analytics, advertising or other tracking cookies. If that changes, we will ask for your consent first and update this policy.

Your rights

Under UK data protection law you have the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct information that is wrong or incomplete;
  • ask us to delete your information, where we no longer need to keep it;
  • ask us to restrict, or object to, how we use your information;
  • ask for your information in a portable format;
  • withdraw your consent at any time, where we rely on consent.

To use any of these rights, please use our Contact us page. We will reply within one month. There is normally no charge.

Security

We use secure (HTTPS) connections, reputable service providers and access controls to protect your information. No system is completely secure, but we work to keep your information safe.

Complaints

If you are unhappy with how we use your information, please contact us first so that we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.